Frequently asked questions
Answers to the questions we're asked most. Can't find what you need? Just get in touch.
What is Pillar Care Support Services?
Pillar Care Support Services is an NDIS registered provider supporting participants across Greater Melbourne with a range of everyday and community-based supports.
What NDIS supports does Pillar Care offer?
Personal care and daily activities, household tasks, transport assistance, community participation, group and centre-based activities, life skills development, life stage and transition support, and shared living and daily tasks support (including Supported Independent Living). See Our Services for details on each.
What areas does Pillar Care service?
We support participants across Greater Melbourne, grouped into four regions: Western, Northern, Eastern, and Southern & South-East Melbourne. See Areas We Cover for the suburbs in each region.
Is Pillar Care an NDIS registered provider?
Yes — Pillar Care Support Services is an NDIS registered provider. Separately, the business itself has been registered with the Australian Business Register since August 2022 (ABN 46 661 463 878) — that's our business registration, not our NDIS provider registration.
How do I make an enquiry?
Use our enquiry form, email info@pillarcare.com.au, or call us directly on 0494 745 689. Family members and carers are welcome to get in touch on a participant's behalf.
How do I make a referral as a support coordinator?
Email referrals@pillarcare.com.au or use our referral form — see the For Support Coordinators page for more details.
How do I give feedback or raise a concern?
We welcome feedback of any kind. See our Feedback & Complaints page for how to get in touch with us, and how to contact the NDIS Quality and Safeguards Commission if you'd like to take a concern further.
Still have a question?
We're happy to talk it through — whatever stage you're at.
Or call 0494 745 689